DELIVERY & SHIPPING
SHIPPING COST |
For shipments to Europe the cost is € 12.00. |
PAYMENTS ACCEPTED |
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COURIER SERVICE |
Shipping to Italy is carried out by GLS |
SHIPPING TIME |
Our shipping times vary from 3 to 10 working days (excluding Saturdays, Sundays and holidays) As soon as our goods leave the warehouse you will receive an informative email with the SHIPPING CONFIRMATION and an email from the courier, in which you will find the shipping number that can be used to check online the delivery status of your package. |
ORDER STATUS |
Through your account : Log into your account on shoppinlove.com , enter the "history and details of my orders" section, select "details". If you do not receive the goods within one week from the shipping confirmation email, please notify our customer service by sending an email to info@shoppinlove.com |
WHERE IT IS DELIVERED |
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REPLACEMENT OF ITEMS
For the replacement of a size or color of an item, send us an email to info@shoppinlove.com communicating the order number and the reason for the replacement.
Returns
Once we have received and verified your return, we will refund or exchange the items sent
The refund will take place a few days after the confirmation of your return through the method you used when placing the order. (an e-mail will be sent to you when we receive the package).
NB It is no longer possible to request a refund after replacing the purchased products, but in that case it will be possible to receive a purchase voucher that can be used on our website www.shoppinlove.com
REFUND METHOD
CREDIT CARD |
The amount of the returned items will be credited to the account corresponding to the card used. The timing of crediting your account may vary from one bank to another. |
PAYPAL |
The amount of the returned items will be credited to the PayPal account used for the purchase. |
CASH ON DELIVERY |
You can choose to receive the amount of the returned items by "bank transfer" or "voucher". Send an e-mail to info@shoppinlove.com to communicate the refund method chosen and all the data they need. |
For any questions regarding returns, please do not hesitate to contact our customer service: info@shoppinlove.com
Costs and times for exchange / returns
The return is the responsibility of the buyer. you can return your products within 14 days of receiving your order
Return conditions
The products you want to return must be in the same condition in which you received them, be careful not to peel the label or dirty the item, we therefore recommend that you try the shoes on a clean surface (for example a carpet). In addition, the products must be inside the original boxes. This will make the return process easier.
Return one or more items
You can return one or more items from your order. You are not obliged to return the entire order.
PREPARATION OF THE PACKAGE |
• Put the item inside a box (preferably the original one or in any case another of the same size and strength). |